Support
Fast help when the connection matters.
Start with chat for urgent issues, email for detailed requests, or follow the quick checks below — they fix most problems in minutes.
Fastest
Chat with us
Message AIO Wireless on Facebook for the quickest routing to on-duty support staff.
Detailed
Email support
Send account details, photos, and issue notes to care@aiowireless.ph.
Status
Network check
If your LOS light is red or PON is unstable, that's a line issue — contact support immediately.
Quick checks
Try the simple things first.
These four steps resolve most connection issues without waiting for support.
1
Power cycle your router
Unplug the router for 30 seconds, plug it back in, and wait 2–3 minutes for the lights to stabilize. This fixes the majority of slowdowns.
2
Check LOS and PON lights
A red or blinking LOS light usually means a fiber signal issue on the line — contact us right away so we can dispatch a fix.
3
Test near the router
Move next to the router and run a speed test. If speeds are good up close, the issue is WiFi coverage, not your connection.
4
Prepare your account details
Have your account name, installation address, and contact number ready. Photos of the router lights help us diagnose faster.
Still not working?
Submit a support request with your account details and what you've already tried. Our team will respond and, if needed, schedule a technician visit.
Support FAQ
Common support questions.
What is the fastest way to reach support?
Message us on Facebook for the quickest response. Our team routes chat messages directly to on-duty support staff.
My internet is down. What should I do first?
Power cycle your router (unplug 30 seconds, plug back in), then check the LOS/PON lights. If LOS is red or blinking, contact us right away — that usually means a line issue we need to fix.
What details should I prepare before contacting support?
Your account name, installation address, contact number, and a short description of the issue. Photos of your router lights help us diagnose faster.
Do you have 24/7 support?
Our network is monitored 24/7. Chat and email support are answered during extended business hours, with urgent outage reports prioritized at all times.
Urgent issue?